Data Protection Complaints Procedure
1. Organisation Details
Organisation name: Heather & Tide Jewellery
Contact email for complaints: vivienne@heatherandtidejewellery.co.uk
Postal address: 58 Severn Crescent, Chepstow, NP16 5EA
Data protection lead or contact name: Vivienne Crabbe
2. What is a Data Protection Complaint?
A data protection complaint is when someone believes their personal information has not been handled correctly.
3. How People Can Raise a Complaint
I accept complaints via:
- Post
4. How I Will Handle Complaints
I will acknowledge complaints within 30 days, investigate without delay, keep the person informed, and explain the outcome clearly.
5. Record Keeping
We keep a record of all complaints and actions taken.
6. Escalation
If the person is unhappy with the outcome, they can contact the Information Commissioner’s Office on 0330 123 1113Information Commissioner's Office